Terms of Service

Askstant provides AI-powered customer service, communication, lead capture, routing, analytics, and automation tools for businesses. These Terms describe the rules that apply when you access or use the Askstant platform, websites, applications, widgets, integrations, and related services.

By accessing or using Askstant, you agree to these Terms. If you use Askstant on behalf of a business or organization, you represent that you have authority to bind that business or organization to these Terms.

You may need to create an account to use certain Askstant services. You are responsible for account setup, access management, and activity that occurs under your account.

• Provide accurate and current account information
• Maintain the security of login credentials
• Manage authorized users and team access
• Remain responsible for activity by team members and users under the account

Askstant may include a range of customer communication and automation features designed to help businesses respond faster and stay organized.

• Website chat and customer messaging tools
• AI-generated responses and customer assistance
• Lead capture, routing, and notifications
• Conversation summaries, classifications, and analytics
• Voice features, integrations, and automation workflows

Businesses using Askstant are responsible for how they configure and use the platform, including settings, workflows, customer notices, and internal review processes.

• Configure business information accurately
• Review AI outputs
• Monitor conversations
• Comply with laws
• Obtain consent for calls, messages, recordings, and AI disclosure where applicable

Askstant uses artificial intelligence to support customer communication, lead handling, classification, summaries, routing, and automation workflows.

• AI-generated responses may be inaccurate, incomplete, outdated, or unexpected
• Askstant does not guarantee response accuracy
• Businesses remain responsible for customer interactions and operational decisions
• AI should not be relied on for emergency, safety-critical, medical, legal, or financial decisions

You must use Askstant responsibly and in compliance with our Acceptable Use Policy.

• No illegal activity
• No spam
• No deceptive AI use
• No security abuse
• No harassment or harmful content

• Paid plans may renew automatically
• Free trials may be offered
• Prices and features may vary by plan
• Customer is responsible for payment information
• Unpaid accounts may be suspended
• Taxes may apply

Users may cancel according to account settings or the applicable support process. Access may continue through the paid billing period unless otherwise stated. Refunds are not guaranteed unless required by law or stated in a separate agreement.

Customers retain ownership of their business data, customer interaction data, and content submitted to Askstant. Askstant may process that data to provide, secure, support, and improve the services.

Our privacy practices are described in our Privacy Policy.

Askstant may depend on or integrate with third-party services to provide platform functionality, communication delivery, billing, analytics, hosting, and workflow automation.

• Messaging providers
• Voice providers
• AI providers
• Payment processors
• Hosting and infrastructure providers
• CRM, scheduling, analytics, and other integrations

Askstant owns the platform, branding, software, designs, technology, and related intellectual property. Customers may not copy, reverse engineer, resell, misuse, or attempt to extract the underlying technology of the platform except as expressly permitted.

Customers retain ownership of their content and data.

If you provide suggestions, ideas, requests, or other feedback about Askstant, you agree that Askstant may use that feedback without restriction, payment, or obligation to you.

The services may change over time. Askstant may add, remove, limit, suspend, or modify features, workflows, integrations, and platform behavior. We do not guarantee uninterrupted or error-free operation.

Askstant does not guarantee accuracy, availability, business results, revenue, leads, customer conversion, scheduling outcomes, or any specific commercial result.

Customers agree to defend, indemnify, and hold Askstant harmless from claims, damages, liabilities, costs, and expenses arising from their use of the services, data, configurations, violation of law, violation of these Terms, or misuse of the platform.

Askstant may suspend or terminate accounts for violations of these Terms, nonpayment, security risk, abuse, legal compliance, or activity that may harm the platform, users, customers, or third parties. Users may stop using the services at any time.

Askstant may update these Terms from time to time. When we make changes, we will update the effective date and may provide additional notice where required. Continued use of the services after changes become effective means you accept the updated Terms.

If you have questions about these Terms, please contact us.