Introduction
Askstant provides AI-powered customer communication, lead capture, routing, analytics, and automation tools for businesses. This Privacy Policy describes how we collect, use, disclose, and protect information through our websites, applications, widgets, integrations, and related services.
Information We Collect
Account Information
When a business creates an Askstant account, we may collect information such as name, business name, email address, phone number, billing information, login credentials, and team member details.
Customer Interaction Data
When visitors or callers interact with Askstant-powered widgets, chat tools, forms, voice features, or messaging workflows, we may process information such as names, phone numbers, email addresses, service requests, conversation content, urgency indicators, location details, and related notes.
Usage and Device Information
We may collect technical information such as IP address, browser type, device type, operating system, pages visited, timestamps, log data, and interaction events.
Integration Data
If a business connects third-party tools, we may process information from CRM systems, scheduling systems, messaging providers, email tools, analytics platforms, or other integrations as needed to provide the service.
Payment Information
Payment information may be processed by third-party payment providers. Askstant may receive limited billing details such as plan type, billing status, and transaction metadata.
How We Use Information
- Provide, operate, and improve the Askstant platform
- Power AI chat, voice, lead capture, and automation features
- Respond to support requests
- Send service notifications and account updates
- Route leads and customer requests
- Analyze platform usage and performance
- Prevent fraud, abuse, and security incidents
- Comply with legal obligations
- Develop new features and improve customer experience
How AI Features Use Data
Askstant uses artificial intelligence technologies to generate responses, classify requests, summarize conversations, identify urgency, and assist with customer communication workflows.
AI-generated responses may be inaccurate or incomplete and should be monitored by the business using the platform.
- AI outputs may be based on business configuration and customer interaction data
- Conversation data may be processed to generate summaries, lead details, and routing recommendations
- Businesses are responsible for configuring AI instructions and reviewing automated interactions
- Askstant may use aggregated or de-identified data to improve platform performance, unless restricted by applicable agreement or settings
Business Customer Responsibilities
Businesses using Askstant are responsible for how they configure the platform, what information they collect from their customers, and how they use customer interaction data.
- Provide required notices to their customers
- Obtain required consent for messaging, calls, recording, or AI interactions
- Keep business information accurate
- Review automated responses and workflows
- Comply with applicable privacy, consumer protection, and telecommunications laws
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure. However, no system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or request a copy of certain personal information.
- Access personal information
- Correct inaccurate information
- Request deletion
- Opt out of certain communications
- Manage cookie preferences
- Contact us with privacy requests
Children's Privacy
Askstant is not intended for children under 13, and we do not knowingly collect personal information from children.
International Users
If you access Askstant from outside the United States, information may be processed in the United States or other locations where our service providers operate.
Third-Party Links and Services
Our services may link to or integrate with third-party websites, applications, and services. We are not responsible for the privacy practices of third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date and may provide additional notice where required.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.
privacy@askstant.com
Business
Askstant